Answer tricky DMs in seconds, in your own words

Your automations already answer the questions you’ve saved: opening hours, prices, the link. What reaches your Inbox is everything else, and those are often the people closest to buying. “Can I bring my sister too?” “Do you do weddings?” A slow or vague answer is where those sales go.

Suggested reply reads the last few messages, finds the facts in your business details and writes a short reply in plain language. You change a word if you need to and press send, instead of typing it from scratch on your phone between clients.

A draft never sends itself, and it only uses facts you gave it. If the answer isn’t in your details, the draft says it doesn’t know, so you never send a promise about a price you don’t charge or a time you aren’t open.

The busiest moments for a small business are also the moments it can’t type. A salon owner between clients, a coach on a call, a shop owner packing orders. Messages pile up, and each one needs a slightly different answer.

Drafts help most with the questions that are almost, but not quite, in your FAQ. Someone asks whether you can fit a longer appointment on Saturday, or whether a product comes in a size you mention on your services list. The draft pulls the relevant details together so you only need to check and adjust, instead of starting from a blank box.

Because the draft only uses your own details, it also keeps answers consistent across a team. Two teammates answering the same question start from the same facts.