Welcome to Askenly

Creators use it when a Reel takes off and hundreds of people comment for the link. Every one of them gets it within seconds, at 3am as well as at noon, and the creator spends the evening on the next video instead of pasting links.

Coaches and consultants use Book an appointment so a comment turns into a discovery call without a single “does Tuesday work?” message. Salons and studios use it for the same reason, plus Answer questions for “how much is a cut?” and “where are you?”.

Online shops answer “link?” and “how much?” with the product page as a button, and use Get more sales to follow up by email with people who didn’t buy straight away. Agencies run several client accounts from one workspace, or give each client a workspace of their own.

Askenly connects through Instagram’s official API with Instagram’s own sign-in, so it never sees your password. It only messages people who contacted you first and only within 24 hours of their last message, which is the window Instagram allows. Follow-ups that would land later are skipped.

Messages go out at a steady pace within your plan’s per-minute rate, and each one is sent at most once: if Instagram doesn’t confirm a send, Askenly checks before trying again instead of sending a duplicate. Anyone who sends STOP gets no more automated messages until they send START.

Automations handle the repetitive part. When a conversation needs judgement, Askenly hands it over: someone asks for a person, a question has no saved answer, no booking time suits, or a list of codes runs out. The chat arrives in the Inbox with its reason, owners and admins get an email, and automations stay quiet for that person for 24 hours while you talk.

AI in the Inbox only drafts. A suggested reply fills the composer with an answer written from your own business details, and you decide whether to send it. On paid plans you can let the business assistant answer questions on its own; anything your profile doesn’t cover still goes to a person.

Everything in a workspace belongs to that workspace. Database rules check membership on every read and write, so nobody in another workspace can see your contacts, chats or bookings, and Instagram access tokens are stored encrypted where no browser can read them.

Disconnecting an Instagram account deletes its token and keeps its history, so you can connect it again later and pick up where you left off. Contacts and bookings can be exported as CSV files whenever you need them in another tool, and Remove permanently deletes one disconnected account’s records, 7 days after you confirm.