Team, business profile and settings
Settings holds everything about your workspace: the business details your automations and AI drafts rely on, the people on your team and the channels you’ve connected. Most sections take a few minutes to fill in.
What each Settings section does
Business profile
Your business name, what you do, location, contact details and opening hours, plus business knowledge for AI answers. Booking and suggested replies read from here.
Channels
Connect, activate, disconnect or remove Instagram accounts. Facebook and WhatsApp are coming soon.
Team
Invite teammates and set their role. Your plan sets how many seats you have.
Notifications
Choose which updates reach you in the app and by email.
Customer emails
Edit the booking confirmation, reminders and follow-ups, or turn any of them off.
Billing & subscription
Your plan, payment method and invoices, through Stripe.
Account
Your own login and security, plus tokens for connecting an AI assistant over MCP.
Preferences
Your language and time zone.
Read website fills Business knowledge from your homepage for you to review. Nothing is saved until you press Save.
Business profile and knowledge
Askenly’s AI only uses what you write here, your services and your saved answers. A complete profile means better Inbox drafts and fewer chats handed to you. Opening hours also set your booking availability, so update them before a holiday.
Business knowledge, on paid plans, holds up to 12,000 characters of extra detail: parking, aftercare, delivery areas, what’s included in a package. Read website copies the text of a public homepage into the box so you can edit it. The business assistant answers from it, and anything it doesn’t cover goes to a person.
Invite a teammate
Open Settings → Team
Press Invite and enter their email address.
Choose a role
Admins can change settings, billing and the team. Members work in the Inbox, automations and content.
They accept the invite
The invite link works for 7 days. They sign in or create an account with that email address and land straight in the workspace, without onboarding.
Team seats by plan
| Plan | Teammates |
|---|---|
| Free | 1 |
| Starter | 1 |
| Growth | 2 |
| Scale | 10 |
Notifications
Each one can go to the app, to your email or both. The last two are always on, because they cover your account’s safety and payments.
| Notification | Examples |
|---|---|
| New appointments | Booked, rescheduled or cancelled |
| New leads and enquiries | Someone qualifies or asks to talk |
| Automation problems | An automation fails or stops |
| Team and workspace | Members join, leave or change role |
| Billing and subscription | Payment and plan notices (always on) |
| Security and account | New sign-ins and password changes (always on) |
Account security
Askenly signs a browser out after 4 hours without activity. Automations, publishing and emails keep running on Askenly’s servers while you’re signed out. Change your password and manage MCP tokens in Settings → Account. A token can be revoked at any time, and the assistant using it loses access straight away.
Set up these first
- Fill in your business profile and opening hours, so bookings and suggested replies use the right details.
- Connect Instagram under Channels and check it shows as connected.
- Review the booking emails under Customer emails, and turn off any you don’t want sent.
- Turn on hand-off notifications, so you know when a chat needs a person.
- Invite the teammates who answer DMs, as members unless they manage billing.
What each role can do
| Task | Owner | Admin | Member |
|---|---|---|---|
| Reply in the Inbox | Yes | Yes | Yes |
| Create and edit automations | Yes | Yes | Yes |
| Schedule posts and manage contacts | Yes | Yes | Yes |
| Connect or disconnect Instagram | Yes | Yes | No |
| Change settings and invite people | Yes | Yes | No |
| Manage billing | Yes | Yes | No |
| Get hand-off emails | Yes | Yes | No |
Settings questions
Can I change the workspace’s time zone?
Your own language and time zone are in Settings → Preferences. Booking times use the time zone set in Appointments → Availability.
What happens when I remove a teammate?
They lose access to the workspace straight away. Their past replies stay in the Inbox history.
Does an invited teammate need their own account?
Yes. They sign in or sign up with the email address the invite was sent to.