Hand-off with a reason
Chats that need a person move to the shared Inbox with the reason, and automations pause for that person for 24 hours.
Askenly vs MobileMonkey
MobileMonkey is now Customers.ai, and its site focuses on website visitors and outreach. If you used MobileMonkey for Instagram DMs, Askenly covers comment to DM, Story replies, follow to unlock, email capture, booking and a shared inbox.MobileMonkey is now Customers.ai, focused on website visitors. Askenly covers Instagram comment to DM, email capture and booking.
What each tool is
MobileMonkey is a chatbot company that announced it is now Customers.ai. Askenly is Instagram DM automation for creators and small businesses: comment to DM, Story replies and DM keywords, follow to unlock, email capture, a shared inbox with hand-off, AI drafts and free booking in the DM.
Askenly vs MobileMonkey at a glance
Facts about MobileMonkey come from Customers.ai’s own blog and site, as of October 27, 2026.
| Topic | Askenly | MobileMonkey |
|---|---|---|
| Focus today | Instagram DM automation, inbox and booking | Website visitor identification and outreach |
| Instagram comment to DM | Comments, Story replies and DM keywords | Not the focus of its current site |
| Free plan | 1,000 DMs a month, 3 live automations, no card | Not listed for Instagram |
| Booking in the DM | Built in and free: three open times in the DM, booking page, reminders, Google Calendar and Outlook sync | Not listed |
| Support | Customer support from inside the app, read by a person | See its site |
“Not listed” means MobileMonkey’s page didn’t mention it when we checked, not that the product can’t do it. Check their current pricing before you decide.
Why people look for a MobileMonkey alternative
Many people still search for MobileMonkey because it was an early Instagram chatbot. Since it became Customers.ai, the product’s attention has moved to website visitor identification, so Instagram users look for a tool that is built for Instagram today.
Askenly is that kind of tool: connected through Meta’s official Instagram API, focused on the conversations that start from your posts and Stories, and priced so a small business can start free.
MobileMonkey pricing as of October 27, 2026
MobileMonkey announced on its own blog that it is now Customers.ai.
Customers.ai’s current site centres on identifying website visitors and email, SMS and ad outreach, rather than Instagram DM automation.
We didn’t find current Instagram DM pricing on its site when we checked.
Askenly pricing for comparison: Free, then $19, $39 or $77 a month, billed in US dollars. Every plan, Free included, has comment, Story reply and DM keyword automations, the Inbox and booking.
Askenly plans
| Plan | Price | DMs a month | Live automations | Instagram accounts | Teammates |
|---|---|---|---|---|---|
| Free | Free | 1,000 | 3 | 1 | 1 |
| Starter | $19 a month | 12,000 | 10 | 3 | 1 |
| Growth | $39 a month | 75,000 | 30 | 8 | 2 |
| Scale | $77 a month | 1,000,000 | Unlimited | Unlimited | 10 |
Where MobileMonkey is strong
Every tool fits someone. These are the things it does well, by its own description.
- Website visitor identification and remarketing, if that is what you need.
- Outreach across email, SMS and ads.
What Askenly adds to the conversation
Most Instagram tools stop at the DM. Askenly carries on until the person is booked, on your email list or handed to you, and a person on our team picks up when something breaks. These are the parts that usually decide a comparison like this one.
Customer support from a person
Requests from inside the app reach our support team with your workspace attached, and a person replies within 8 hours, on every plan.
No guessing why a DM didn’t send
Type any comment into Help → System health and it shows which automation would reply, or why none would.
Booking in the DM, free
Three real open times in the chat, a reply of 1, 2 or 3 to book, confirmation and reminder emails, and Google Calendar or Outlook sync.
Fair follow to unlock
Instagram’s follow check runs first, so followers never see the ask, and an unknown status still delivers the link.
AI that drafts, people who send
One-click Inbox drafts written only from your business details. A draft goes out only when you press send.
Priced by DMs
Plans include a number of DMs a month, so you pay for messages sent rather than for every new person who comments.
Who each one is best for
MobileMonkey is a good fit for B2B teams looking for website visitor identification rather than Instagram conversations.
Askenly is a good fit if Instagram is where your customers talk to you and you want every comment answered, followers grown fairly, emails collected, appointments booked in the chat and real questions handed to a person, starting on a free plan.
Switching from MobileMonkey to Askenly
There is no import tool, so you rebuild your automations from goals. Most take a few minutes each.
- Write down the keywords and messages your old Instagram bot used.
- Connect your Instagram account to Askenly.
- Rebuild each one from a goal, and preview it before switching it on.
How we checked these facts
We read Customers.ai’s own blog and site on October 27, 2026 and wrote down only what those pages say. Prices and plans change, and some vary by region, so check MobileMonkey’s current pricing before you decide. If anything here is out of date, tell our customer support team and we’ll correct it.
Askenly vs MobileMonkey: questions
What happened to MobileMonkey?
MobileMonkey announced that it is now Customers.ai, and its site now focuses on website visitor identification and outreach.
Is Askenly a MobileMonkey alternative for Instagram?
Yes. Askenly does comment to DM, Story reply and DM keyword automations through Meta’s official API, with free booking and a shared inbox.
Can I bring my old bot’s contacts?
There is no import tool. Contacts are created as people message you, with their history and any email they share.
Does Askenly offer customer support for people switching from MobileMonkey?
Yes. Our customer support team helps you rebuild your automations and check your settings. Signed-in customers can open a request from Help in the app, and anyone can reach us from the Contact page.
Start free today
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